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Course Name: Facilitating Conflict Resolution
Instructor: Jonathan D. Hulbert
Class Date: Thursday, November 14, 2019
Start Time: 9:00:00 AM
Location: Campbell Student Union Assembly
Desired Prerequisite: None
Course Length: 2.5 Hours
Materials needed for class: None

Understanding how to respond to conflict is essential for leadership, especially when the tension involves others in the department or on a committee. How leadership responds can lead to mutual problem-solving and workplace improvement or to continued antagonism and disruption. Ignoring the tension, taking sides, or imposing a solution can make matters worse. Often leadership finds themselves in a position of helping others have the conversation they are not able to have by themselves. This session introduces a common sense three phase process for diffusing tension and guiding others in conflict toward mutual solution finding. We will explore strategy and techniques for leadership’s role in facilitating workplace conflict resolution and maintaining a culture of collegiality.

The session will present a process for facilitating conflict resolution, and informal mediation. The design is participatory, combining practical application through the use of case simulations with self-reflective learning. Leaders will be invited to share observations on their experience facilitating conflict resolution.
Participants will learn to:

- Utilize an interest-based, collaborative process to facilitate conflict resolution
- Redirect adversarial conflict to promote mutual solution-finding
-Create safety for dialogue to surface concerns and reveal missing information
- Use questions to move parties in conflict beyond self-focused stories to mutual purpose and mutual respect
- Assist parties in conflict to reframe issues as mutual problem-solving questions
- Recognize and avoid common missteps in facilitating conflict resolution

Session Facilitator:

Susan Woods, Managing Partner, Henderson Woods, LLC Susan views conflict as an opportunity for learning, innovative solution-finding and relationship building. She brings over thirty years’ experience teaching, training and facilitating conflict resolution and interest-based negotiation. She currently serves as a mediator through the Buffalo-based Center for Conflict Resolution and Justice. The major portion of her career was with Cornell University ILR where she was Senior Extension Faculty working with labor and management practitioners in the areas of labor relations, negotiation and conflict resolution, diversity and inclusion, and organizational change. She continues to work as an adjunct instructor for Cornell University ILR. In 2006, she co-founded Henderson Woods, LLC. Susan holds a M.S. in Labor Studies from the University of Massachusetts and a M.A. in Economics from Duke University.

Notes: Please Note: This workshop is from 9:00 a.m. to 12:00 p.m.

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