Welcome to the Workshop Registration System
This system allows faculty, staff, and students to register for workshops and classes offered at Buffalo State College. You can log in to the system using the links in the upper right hand corner of your screen and your Buffalo State username and password.
Course Name: Techniques and Approaches for Delivering Excellent Customer Service
Jonathan D. Hulbert
Class Date: Tuesday, April 17, 2018
Start Time: 9:00:00 AM
Location: Butler Library 181B
Desired Prerequisite: None
Materials needed for class: None
It can be challenging to deliver outstanding customer service when you encounter a difficult customer, a problem that seems unsolvable, and/or rely on another person or unit to help ensure the customer is satisfied. During this session, participants will use case studies to learn and practice effective customer service problem solving techniques and engagement approaches to exceed their customers'''''''' expectations during challenging situations. This session is for anyone who serves in a role where they provide day-to-day customer service for students, faculty, staff, and/or constituent groups external to the college.
Please note that this class is 3 hours, and runs from 9:00 a.m. to 12:00 p.m.
Register for this class