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Course Name: Crucial Confrontations
Instructor: Rita M. Zientek
Class Date: Tuesday, March 20, 2018
Start Time: 12:15:00 PM
Location: Butler Library 181B
Desired Prerequisite: None
Course Length: 1.5 Hours
Materials needed for class: None

How do you respond to someone who fails to meet deadlines, follow through on promises, or exhibits inappropriate behavior? We all face situations when someone does not meet our expectations. The book, Crucial Confrontations, teaches skills to increase confidence in dealing with these tough situations. We will introduce some of the authors strategies to resolve failed promises and missed deadlines, turn broken rules and bad behaviors into productive accountability, and strengthen relationships while solving problems. At this session you will learn the following:
> The definition of a crucial confrontation and how it differs from a crucial conversation
> How you decide whether to have a crucial confrontation
> Diagnosing the issue. Is it context, pattern or relationship?
> Determining if the cause is related to ability or motivation
> What you do before, during and after a crucial confrontation
> Creating a plan for dealing with a personal confrontation you need to have


Notes: Please note that this class in one hour and 15 minutes, and runs from 12:15 p.m. to 1:30 p.m.

The class you are trying to register for is currently full. Seats may become available if someone withdraws from the class. Please add yourself to the Waiting list to be notified when there is a spot.

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