Course Name: From Chaos to Calm Dealing with Difficult People
Instructor: woodruom
Class Date: Tuesday, February 09, 2016
Start Time: 2:00:00 PM
Location: Butler Library 181B
Desired Prerequisite: None
Course Length: 2 hours
Materials needed for class: None

A person shows up at your front desk..yelling, crying, upset, frustrated, tearful, angry, overwhelmed, pushy, aggravated, annoyed, demanding, obnoxious, smelly, drunk, disoriented...what did you do? This two hour video will offer information and suggestions for handling difficult situations.

Notes: Light snacks provided.

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