Employees who "quit but stay" are not giving their talents, creativity, energy, or passion to their jobs and are exacting an immeasurable tax on the organization. There are many reasons for disengagement, but one of the greatest is a lack of feeling trusted. When employees fail to meet expectations, leaders have the difficult challenge of determining how much to trust employees with future tasks or projects. The distrust/disengagement cycle is self-perpetuation and will cripple an organization. Covey`s unique methodology focuses on the "what" and the "How" in order to make practical sustainable changes.