Course Name: Dealing with Difficult People in the Workplace
Instructor: woodruom
Class Date: Tuesday, December 17, 2013
Start Time: 9:00:00 AM
Location: Butler Library 181B
Desired Prerequisite: None
Course Length: 2 Hours
Materials needed for class: None

A person shows up at your front desk… Yelling, crying, upset, frustrated, tearful, angry, overwhelmed, pushy, aggravated, annoyed, demanding, obnoxious, smelly, drunk, disoriented… what do you do?  This two hour video will offer information and suggestions for handling difficult situations.



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